Social listening goes by many different names: buzz analysis, social media measurement, brand monitoring, social media intelligence… and, last but not least, social media monitoring. Many listening tools also monitor news websites, blogs, forums, and the rest ofīut that’s not the only reason why the concept can be confusing. People who’re looking for office space in Seattle if that’s what you’re after.ĭespite its name, social listening isn’t just about social media: Mentions of your competitors, industry, campaign hashtags, and even search for Possibilities of social media monitoring go way beyond that: you can monitor Words, phrases, or even complex queries across social media and the web,Ī typical word to track would be a brand name, but the Social listening is the process of tracking mentions of certain That’s exactly where social listening steps in. Product to Marketing) could have access to that data in real time? What if you (and everyone on your team, from Social Media to PR to A thousand miles away, aĬompetitor posted an announcement about a new product they are building. Thread complaining about your customer care. Promising startups of 2019 was published. Other side of the world, an article featuring your company among the most If a computer is not essential to the conversation, then leave it behind, or close it.įor more information on communication skills and how to actively listen, check our our guide on how to receive feedback.Boom! Someone just posted a tweet praising your product. The listener should try not to check their watch or phone, or display signs of paying attention to other things. Hold good eye contact and posture, nodding and smiling will encourage the speaker to continue.Īvoid distracting behaviour - Make sure to avoid looking distracted to help the conversation flow smoothly. Empathy is one of the most important leadership skills to improve on.īody language - To stay engaged and show full attention to the conversation, body language should stay focused on the speaker. The speaker should feel understood in regard to their emotions and frustrations. Asking these questions shows the speaker your interest in the topic.ĭisplay empathy - If the aim of the conversation is to give feedback or share concerns, it’s important to display empathy. They should be designed to open up more dialogue and discussion. Doing so will also allow the speaker the chance to confirm or expand on any ideas or topics discussed.Īsking open-ended questions - An open-ended question requires an answer more in depth than a simple ‘yes’ or ‘no’. Paraphrasing - Once the speaker has finished, paraphrase the conversation to show your clear understanding. Below, we have highlighted the most important communication skills to work on, both verbally and non-verbally. Improving active listening skillsĪs discussed above, improving listening skills at work will directly benefit the individual and the team. As people work better together, they’ll be able to tackle problems faster and more efficiently, boosting productivity throughout the organisation. Teams will feel better respected and understood when people are asking relevant questions and paying close attention.Īll this over communication brings us another benefit Better problem-solving skills. When working on projects, it’s best to actively listen to the requests, and then over communicate with questions and work capacity.Īctively listening will also improve collaboration within teams and cross-collaborations. There’s less need to repeat discussions, and less space for misunderstandings. Glossary Find definitions of the most common HR termsĪctive listening can improve so many aspects of daily work and the overall organisation.įirstly, actively listening improves and better maintains working relationships.Guides Elevate your recruiting efforts with our how-to guides.Customer success stories See how we helped companies better attract talent.Recruitment & HR blog Your main source for useful recruitment content.Templates Hire faster and smarter with our free HR templates.Our departments Get to know our departments and how they work.Open positions Ready to make an impact and grow together?.Careers Why you should JOIN our fast-growing HR tech startup.About us Get to know our team and mission.Manage candidates Organise and manage candidates the smart way.Promote job ad Find and target your next great hire on 100+ job boards.Build job ad Creating great job ads has never been easier.Why go premium Increase your visibility on premium job boards.Why it’s free We are on a mission to make hiring better – for all.How it works An intuitive workflow to easily achieve hiring success.
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